Refunds

INTERNATIONAL RETURNS POLICY

 

RETURNING GOODS TO US:

  • We accept returns up to 28 calendar days after receipt of goods.
  • You are responsible for paying shipping back to us.
  • If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused & supplied with their original packaging.
  • We cannot accept returns on workshops.
  • Goods must be returned with relevant promotional/free gifts.
  • Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them.
  • Items such as bands and toe separators cannot be returned due to hygiene. These items will not be accepted if returned to us.
  • Please DO NOT ship back by Fedex, this results in extra customs charges, even as a return. Your parcel will be returned to you. 

ON RECEIVING YOUR ORDER BACK:

  • There are no restocking fees or repeat shipping charges (for orders over €50) on worldwide returns and exchanges.
  • We usually process refunds or exchanges within 2 working days of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.